Privacy Policy


Last modified date: December 19th, 2018

PRIVACY STATEMENT

SECTION 1 – WHAT PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT

We do not currently require you to provide Personal Information in order to have access to general information available on the Site. But, we do receive and/or collect Personal Information from you when you use the Site and the Software in the following ways:

CONTACT AND REGISTRATION INFORMATION

If you send us a “Contact Us” request; sign up to receive updates or a newsletter; request more information about us or our products or services; submit a request to support or technical assistance; or otherwise register for certain offers, activities or features, whether by submitting an online form that we make available or by sending an email to an email address that we display, you may be required to provide us with certain information such as (depending on the case) your name, the name of the company you represent, your telephone number, your city and country and email address, and other optional information.

COOKIES AND OTHER TRACKING TECHNOLOGIES

Our website uses cookies. By using the Service, you consent to the use of cookies.

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you. When you use and access the Service, we may place a number of cookies files in your web browser. We use cookies for the following purposes: to enable certain functions of the Service, to provide analytics, to store your preferences, to enable advertisements delivery, including behavioural advertising. In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on. 

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

ANALYTICS SERVICES

We may use third-party tools and services to collect and process information about use of the Site (“Analytics Services”), such as how often users visit the Site, what pages they visit when they do so, what users do on the Site, what other sites they used prior to coming to the Site and information about the devices being used to visit the Site. We use the information we get from Analytics Services to maintain and improve our service and our products. These Analytics Services typically use cookies and include Google Analytics and Hotjar but may include other Analytics Services that we may use occasionally.

GOOGLE ANALYTICS

We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to and use of the Site is restricted by the Google Analytics Terms of Service, available at https://www.google.com/analytics/terms/, and the Google Privacy Policy, available at https://www.google.com/policies/privacy/

HOTJAR

HotJar is provided and hosted by HotJar Ltd. We use HotJar to evaluate and analyze user activity on the Site and receive feedback from users. HotJar receives device specific data, such as IP address (collected and stored in anonymous format), device screen size, country, preferred language for the user; log data such as the domain visited which referred the user to our Site, pages the user visited on the Site and the time of the visits, country and language. HotJar’s collection and use of data is governed by its privacy policy, available at https://www.hotjar.com/privacy

WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@epacketexpress.com or mailing us at: CustomCloud Analytics Ltd., Room A, 7/F, China Overseas Building, 139 Hennessy Road, Wanchai, Hong Kong

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 5 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 6 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 7 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at info@epacketexpress.com or by mail at CustomCloud Analytics Ltd.

[Re: Privacy Compliance Officer]
[Room A, 7/F, China Overseas Building, 139 Hennessy Road, Wanchai, Hong Kong]