As always, there are restrictions when it comes to shipping packages internationally. Here’s an overview of the rules to follow if you want to ship via ePacket.
What is the weight limit for ePacket packages?
Each package, including boxes and filler material, should not be greater than 2 kg. The only exception to this is when shipping to Israel – packages to Israel can be up to 3 kg.
How big or small can ePacket packages be?
Minimum package size:
- Regular packages should not have a length less than 14 cm and width less than 11 cm.
- Rolled-up packages should have a minimum length of 11 cm. Additionally, twice the diameter plus the length should be more than 17 cm (2d + l >= 17).
If your packages are smaller than this, it’s not usually an issue as we can use a larger box and add in filler material.
Maximum Package Size
- The longest side of a regular package should not be more than 60 cm. Additionally, the sum of the length, width and height should not be greater than 90 cm (l + w + h <= 90).
- The longest side of a rolled-up package should not be more than 90 cm. Additionally, twice the diameter plus the length should not be more than 104 cm (2d + l <= 104).
Source: China Post ePacket Fees and Regulations (link in Chinese and changes sometimes; let us know if the link is out-of-date).
Are your products larger or heavier?
If they are, you won’t be able to use the ePacket service. But, fret not!
We can get you set up with another China Post service that allows larger and heavier packages. Alternatively, we can get you set up with DHL as well. Fill out our quote request form and we’ll get back to you with the best options for your business.
What if I want to ship to the country that is not on the list for ePacket shipping?
Are you looking to ship to a country that is not on the list of supported countries by ePacket? Not a problem. We use multiple shipping services and cover every single country around the world! Just let us know if you want to ship to countries not supported by ePacket and we'll provide you pricing accordingly.
Ready to get take advantage of cheap and quick shipping via ePacket?
Great! Head over to our quote request form, fill it out, and we’ll get back to you ASAP with a pricing model that works best for your business.
All this information was published by China Post (link in Chinese and changes sometimes) on April 28th 2018 and is accurate as of June 2018. However, they can update this information without prior notice.
We try our best to keep this page up-to-date but reach out to us for confirmation before taking any action based on the information here.
I am from Malaysia. I would like to know is there any restriction where Malaysia authority (Custom) will hold any goods from China via ePacket Express due to tax clearance?
Unfortunately, that’s not a question we can give a definitive answer to. It depends on the contents of the package and the commercial value of the products. If the commercial value is low and the products are not restricted in the recipient’s country, the chances of customs problems are low (but never zero).
We recommend reaching out to your customs office for more details.
The link with says year end offer doesn’t work. Its landing me to the same place. Kindly let me know if it’s available, i am a new customer. I would like to know the charges for warehouse per cbm and also the epacket charges to Australia , Us and Saudi arabia.
Thank you for reaching out!
The link is working properly. It is supposed to take you to the page where you can submit your quote request.
I received your emails, and I will send you all the details about services we can offer you in an email.
Please provide details on ecourier service for India. We are importing from AliExpress which usually takes 28 to 40 days and expensive too
Thank you for contacting us!
eCourier service is, unfortunately, suspended. However, we do offer other services for shipping to India that have decent delivery times. Please send us a quote request and we’ll send you all the detials in an email.
What’s the benefit of using you instead of Aliexpress? I currently work with many manufacturers, can you still help me?
We will reach you through email.
Please provide details on ecourier service for India. We are importing from AliExpress which usually takes 28 days.
Thanks for reaching out!
We have sent you more information about this.
please send me epacket average delivery time to usa,norway,russia and brazil
You can see official China Post EMS delivery times on our blog post about ePacket shipping.
Hi, I am new in e-commerce and currently want to find the shipping partner. As I am the online shop, we won’t have any inventory. So, my question is can we send the product to you when it is needed to be delivered? What address should I send to? And what note should I add on the product that send to you? And how will the payment process? And how can we track the shipping process?
Thank you for reaching out!
I will send you an email with answers to all of your questions about our logistics services in China.
I can not see a way to register on your platform, what are the cost and how do I register?
In order to register, please send us a quote request and someone from our team will contact you.
, I am new in e-commerce and currently want to find the shipping partner. As I am the online shop, we won’t have any inventory. So, my question is can we send the product to you when it is needed to be delivered? What address should I send to? And what note should I add on the product that send to you? And how will the payment process? And how can we track the shipping process?
Thank you for reaching out!
Yes, we can ship your products without storing them in our warehouse. We would love to discuss with you how we can support your business the best. So, please submit a quote request and give us just a little information about your products, and someone from our team will reach out to you ASAP!